Frequently Asked Questions

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Birthday FAQ's

Q: How can I have orders mailed to more than one address?

A: As you add each item to your order, you will be asked for the address to ship it to.

Q: Can I get a Birthday Keepsake without the astrological information?

A: Yes!! Simply check the box Don't Include the Horoscope on the Special Requests page, for each order you place. You can choose what you would like to have in place of the horoscope from the list provided. We normally substitute the meaning of the child's middle name, if available. If not available, we substitute a paragraph about the month your child was born. If you prefer, you may supply a short paragraph (approximately 30 words) to use in place of the horoscope. Type that request into the Special Paragraph box.

Q: How do I know if the meaning of my child's name is in your data base?

A: Try our "What's In a Name?" page. Just enter your child's first name and gender. If you can't find it in our online database, use our Request Form and send your child's first name and the language of origin if possible. We will research it for you. Most requests are answered within 24 hours.

Q: Can you still print a Keepsake if you don't have the meaning of my child's name?

A: Yes!! We normally substitute a paragraph of information about the month your child was born. If you prefer, you can provide the meaning of your child's name (if you have it), or a short paragraph (about 30 words) to use in place of the meaning. Type that request into the Name Meanings box on the Special Request page.

Q: My child shares his/her birthday with a relative of ours. Can this be added to the Keepsake?

A: Yes!! We'll add this information to the section where we list Famous Folks Who Share Your Birthday. On the Special Requests page simply type in the name of the person who shares your child's birthday, relationship to your child, and the year that person was born. Example: Mary Alice Smith, your grandmother, born in 1906.

Q: My child's name is very long. How do I know it will fit on the birthday Keepsake?

A: We can easily fit 40 characters (including spaces between names) on the line for your child's name. We can also accommodate longer names, but we will have to print the name in a smaller size, in order to make it fit on one line.

Q: I don't have all the birth statistics for a Keepsake, can I still have one printed?

A: Yes!! All information besides the name and birthday are optional. We'll substitute information about the birth month (birthstone, flower) to fill in the blank spaces. If you don't have information, it's helpful to type N/A in those fields (for "not available").

Q: What dates are available for Birthday and Wedding Keepsakes?

A: Birthday and Wedding Keepsakes are available back to January 1, 1950 to today.

Wedding/Anniversary FAQ's

Q: We share our wedding date with a friend/relative of ours. Can this be added to the Wedding/Anniversary Keepsake?

A: Yes!! We'll add this information to the section where we list We Share Our Special Day With. Look for the section called "Special Requests". In the "Request Details" Box, simply type in the name of the couple who shares your wedding date, their relationship to you, and the year that they were married. Example: "Tom Jones and Mary Smith, college friends, married in 1986"

Q: I don't have all the details of the wedding (time, place, officiated by), can I still have one printed?

A: Yes!! All the information besides the names and wedding/anniversary date is optional. If you don't have information, it's helpful to type N/A in those fields (for "not available").

Q: I am ordering an Anniversary Keepsake. Will the headlines on my Keepsake reflect the day/year we were married or the day/year of our anniversary?

A: Anniversary Keepsakes are printed with the information about the day/year you were married.

Q: Can I order a Keepsake for a nontraditional wedding?

A: Yes!! Select "Special Occasion" on the ordering page under Occasion, and your Keepsake will be printed with a banner that says "On Our Special Day".

Q: Can I order a Wedding Keepsake with a future date?

A: Yes!! However, we will hold your Wedding Keepsake order for processing until the wedding date is current, so that we can print up-to-date headlines on your Keepsake.

Q: What dates are available for Birthday and Wedding Keepsakes?

A: Birthday and Wedding Keepsakes are available back to January 1, 1950 to today.